Shipping policy

How your order gets from our warehouse to your door — timings, costs, and what happens when a parcel misbehaves.

Where We Deliver

Aurevora ships across the United States, including Alaska, Hawaii, and Puerto Rico, and to a range of international destinations. Available options and rates appear at checkout once you've entered your address.

We're unable to deliver to freight-forwarding addresses. Where a product can't legally be shipped to a particular destination, checkout will flag it — or we'll email you and refund in full before charging you anything.

Dispatch Timeline

Orders are picked, packed, and handed to a carrier within 1 to 2 business days of purchase. That window covers payment verification and a check that the right items and quantities are actually in the box.

Business days are Monday through Friday, excluding US public holidays. An order placed late on Friday starts moving the following Monday. During launches and major sale periods, dispatch can slip by an extra day — we post a notice on the site rather than letting you find out from a silent tracking page.

Service Levels & Estimates

Once your parcel is with the carrier:

Destination	Estimated Transit
Contiguous US — standard	4 – 8 business days
Contiguous US — expedited	2 – 4 business days
Alaska, Hawaii, Puerto Rico	7 – 14 business days
Canada & Mexico	8 – 16 business days
Europe & UK	10 – 20 business days
Rest of world	12 – 25 business days

These come from our carriers and are estimates, not commitments. Real-world transit depends on your distance from our fulfillment center, route volume in your area, and — for international orders — how long customs takes to clear your parcel.

What Shipping Costs

Rates are calculated at checkout from your destination and order weight, so the figure you see before paying is the figure you pay. We don't tack on handling fees, packaging charges, or optional-sounding insurance after the fact.

When a free shipping threshold is running, it's stated plainly and applies automatically once your cart qualifies. Free-shipping promotions generally don't stack with other discount codes unless we say so explicitly.

International Orders: Duties & Import Charges

This part catches people out, so read it before ordering from outside the US.

Your country may charge import duties, VAT/GST, or customs handling fees on the parcel. These are set by your own government, collected by your carrier or postal service, and are entirely separate from what you paid us. They are not included in our prices or shipping rates, and they're your responsibility to settle.

We can't tell you what they'll come to — the rates differ by country, product category, and declared value, and we have no visibility into any of it. Your national customs authority can, and it's worth a look before you order.

Two things to know:

We declare the true contents and value on every customs form. We won't mark an order as a gift or understate its value, however politely you ask. Falsifying customs paperwork is illegal, and it puts your parcel at risk of seizure rather than protecting it.
If a parcel is refused or abandoned because you'd rather not pay the duties, it either returns to us or is destroyed by customs. Where it comes back, we'll refund the product value only — shipping both ways and any charges incurred aren't recoverable.

Following Your Package

A tracking number lands in your inbox the moment we generate a label. A few realities worth knowing:

Carriers commonly take 24 to 48 hours to log a first scan. Tracking that reads "label created" a day after you order is normal.
Updates go quiet for a day or two while parcels move between sorting hubs. This resolves on its own and isn't a sign of trouble.
International parcels often show nothing at all for a stretch while in transit or awaiting customs clearance. Gaps of a week aren't unusual.
If domestic tracking hasn't moved in five business days — or international in ten — email us and we'll file a trace.

Check spam and promotions folders if the shipping notification hasn't turned up. Automated mail gets filtered more often than you'd think.

Getting the Address Right

We ship to precisely what you typed. Please check your unit or apartment number, street, and ZIP or postal code before submitting — once a label prints, that address is locked into the carrier's system and can't be edited.

Where a parcel returns to us because the address was wrong, incomplete, or went unclaimed at a pickup point, we'll get in touch to confirm the correct details. We'll refund the product value, or reship with shipping charged again. The original outbound cost isn't recoverable, because the carrier has already been paid for that journey.

Changing or Canceling After Checkout

Email: support@aurevora.store the moment you spot a problem. If we haven't packed the order, we can usually correct the address or cancel it outright. Once a label is printed and scanned by the carrier, the order is out of our control and the returns process is the route forward.

Orders in More Than One Box

Larger orders sometimes travel as separate parcels, occasionally from different facilities and arriving on different days. Each gets its own tracking number. You're never charged extra for a split shipment.

Tracking Says Delivered, but Nothing's Here

Common, and usually solvable. Before you write in, please:

Check every plausible drop point — porch, side gate, garage, mailroom, lobby, behind planters or bins
Ask household members and immediate neighbors whether anyone took it in
Pull up the carrier's proof-of-delivery scan, which often carries a GPS pin or a photo of where it was left

Still nothing? Contact us within 5 business days of the recorded delivery date. Carriers run their own claim windows and close them fast, so a report filed three weeks later is dramatically harder to resolve than one filed on day two.

Missing in Transit

A domestic parcel with no carrier movement for 10 business days, or an international one for 30 calendar days, is treated as potentially lost. Email us and we'll open a formal trace. Once the carrier confirms the loss — or the trace expires — we'll send a replacement or refund you in full, your choice.

We don't control what happens between the carrier's hands and your doorstep. Sorting it out is still our job.

Circumstances Beyond Us

Severe weather, flooding, wildfires, carrier network failures, labor action, customs backlogs, and peak-season volume all push deliveries past estimate. None of these entitle you to a shipping refund, but we'll pass on whatever the carrier tells us and help you pursue it.