Refund policy

You have 30 days to send something back if it isn't right. Items must come back unused and in their original packaging. Anything that arrives damaged, faulty, or simply isn't what you ordered gets fixed at our expense, and we don't make you argue for it.

1. The Window

You have 30 days from the date of delivery to open a return request. The clock starts on the carrier's delivery scan, not on the day you got round to opening the box. Requests raised after day 30 fall outside the policy and can't be processed.

2. What Qualifies

For a return to be accepted, the item needs to be:

• Unused and in the condition it reached you
• In its original packaging, with any tags, seals, protective film, or inserts still attached
• Complete — nothing missing from a set, bundle, or multi-pack, including cables, manuals, and accessories
• Purchased directly from aurevora.store

We can only take back goods bought from our own store. Anything sourced through a marketplace listing or third-party reseller has to go back through whoever sold it to you, since we have no record of the transaction.

3. What Doesn't Qualify

• Items that have been used, worn, washed, altered, or installed
• Products missing original packaging, tags, or component parts
• Returns posted to us without prior authorization
• Requests raised after the 30-day window closed
• Damage caused after delivery through storage, spills, drops, or ordinary use
• Items marked final sale or clearance at the point of purchase
• Gift cards
• Personalized or made-to-order items produced specifically for you

Section 5 overrides all of this. If a product arrived faulty or incorrect, none of these exclusions apply.

4. Starting a Return

Please don't post anything back before you've heard from us. Unauthorized parcels can't be matched to an order and won't be refunded.

1. Email: support@aurevora.store with your order number and which items you want to return
2. Tell us briefly why — it's how we catch problems in our own product pages and sizing information
3. We'll reply with written authorization and the correct return address
4. Pack the items properly, ideally in the original shipping carton, and send them with a tracked service
5. Send us the tracking number so we know to watch for the parcel

Hold on to your postage receipt until the refund clears. A parcel that vanishes without tracking can't be credited, because we have no way of confirming it was ever sent.

Authorized returns must be postmarked within 14 days of our approval.

5. Damaged, Faulty, or Incorrect Items

If your order turns up broken, defective, incomplete, or containing something you didn't order, contact us within 7 days of delivery with:

• Your order number
• Clear photos of the item, showing the problem
• A photo of the outer box and packing material
• A short description of what's wrong

We'll send a replacement or refund you in full, whichever you'd prefer. All shipping costs are on us in these cases, and quite often we won't ask you to return the item at all — where a product is clearly unsaleable, posting it back and forth wastes everyone's time and money.

Photos genuinely speed this up. They also tell us whether the fault came from a supplier or from rough handling in transit, which is how we stop it happening to the next customer.

6. When the Money Comes Back

Once your return arrives and passes inspection, we approve the refund within 3 business days and send it to your original payment method. No store-credit-only clause — your money returns the way it came.

Your bank or card network then needs 5 to 10 business days to post the credit. That part sits with them, not us. If it's been longer than ten business days since our confirmation email and nothing has appeared, forward that email to us and we'll chase your provider with the transaction references.

Original shipping charges aren't refunded on change-of-mind returns. They are refunded in full when the fault was ours.

7. Who Pays Return Postage

International customers: duties and taxes already paid to your own government aren't refundable by us. Most countries let you reclaim them directly once you have proof of return — your customs authority can explain the process.

8. Exchanges

We don't operate formal swaps. Return the original for a refund and place a fresh order for what you actually wanted. It's faster than an exchange, because your new item ships straight away instead of waiting on our inbound processing.

9. Canceling an Order

Email us quickly and we'll cancel anything not yet packed, refunding you in full the same day. Once a shipping label has been generated and scanned, cancellation is no longer possible and the return process takes over.

10. Refused & Unclaimed Parcels

If you refuse delivery, or a parcel returns to us unclaimed from a pickup point, we'll refund the product value once it's back in our hands. Outbound shipping, return shipping, and any customs charges incurred aren't refundable.

11. Bundles & Sets

Discounted bundles come back complete. Return part of a bundle and the discount is recalculated — your refund reflects the standard individual price of whatever you kept.

12. Gifts

If you received an Aurevora item as a gift, email us with the order number or the buyer's name and email. We can arrange a refund to the original payment method, or issue store credit to you directly if you'd rather the buyer not be notified.

13. Please Talk to Us Before Filing a Chargeback

Email us before disputing a charge with your bank. Nearly every case we see is something we could have resolved in a day. A chargeback filed before you've contacted us freezes the funds, blocks our ability to help, and takes weeks longer to settle than a reply to support@aurevora.store.

14. Contact

Email: support@aurevora.store

Address: 1931 Market Center Blvd, Dallas, TX 75207, United States

Nothing in this policy limits rights you hold under applicable state or federal consumer law, or under any manufacturer warranty supplied with your product.