Contact Information

Something on your mind — an order, a product detail, a delivery that hasn't shown up? Write to us. Every message that arrives is read by someone on our team, not sorted by a bot and left to age.

Getting in Touch

support@aurevora.store

Email is how we handle everything. We've chosen not to run a phone line, and that's a deliberate decision rather than a cost-cutting one: written requests let us pull up your order, check with the carrier, and give you an answer that's actually correct instead of a guess made while you wait on hold.

How Quickly We Reply

Most emails get a response inside one business day, Monday to Friday. Anything arriving on a weekend or a US public holiday joins the queue for the next working day.

Some situations take longer to close out — chasing a carrier on a lost parcel, for instance, or arranging a replacement. When that happens you'll still hear from us quickly, even if it's just to confirm we've picked it up and are working on it. We'd rather send a short update than leave you wondering whether the email landed.

Before You Write

If your message is about an existing order, having these to hand saves us a round trip:

Your order number, found at the top of your confirmation email
The email address you checked out with
What's gone wrong, in a sentence or two
Photos, if there's something we need to see for ourselves

That last one matters more than people expect. A clear photo of a damaged item and its packaging usually lets us approve a replacement immediately, rather than opening an investigation that drags on for a week.

Our Address

Address: 1931 Market Center Blvd Dallas, TX 75207 United States

This is our business and correspondence address. Aurevora trades online only — there's no shop counter here, no collection point, and no walk-in service. Please don't post returns to this address before speaking to us; parcels that arrive unannounced can't be matched to an order or credited back.

Checking Where Your Order Is

Tracking details go out by email as soon as a label is generated for your parcel, and you can look up current status any time from our Track Order page. If the tracking page has gone quiet for several days, send us the order number and we'll open an inquiry with the carrier on your behalf.

Something Arrived Damaged or Wrong

Get in touch within 7 days of delivery with your order number and photos of both the item and the box it travelled in. We'll arrange a replacement or a refund, whichever suits you, and we cover the cost. There's no lengthy proof-of-innocence process — our Return & Refund Policy sets out the full detail.

Questions Before You Buy

Ask away. We can talk through materials, dimensions, specifications, care instructions, and what's included in the box. If a product page has left something unclear, tell us — nine times out of ten we go back and rewrite the page, which helps the next person too.

Wholesale, Press & Partnerships

Put "Business" in your subject line and your message gets routed to the right person rather than sitting in the general support queue.

Tell Us Where We're Falling Short

Compliments are pleasant. Criticism is more useful. If our sizing chart misled you, checkout behaved oddly on your phone, or a shipment ran late without explanation, we want to know. A fair amount of what's changed on this site over the past year started as a customer complaint.